Privacy policy

Chewy Chews are committed to ensuring that your privacy is protected.

The purpose of this privacy policy is to inform you of how Chewy Chews manages, collects, uses, processes, and discloses your Personal Data.

We collect your personal data so that we can process and fulfill your orders. We may also use your information to contact you in the future with promotional offers and marketing updates. Chewy Chews also uses this data to improve our products and services.

When purchasing from our store, we collect the following data as part of the buying and selling process:

  • Your name
  • Your contact information, including email address and phone number.
  • Your demographic information, postal address, and postcode
  • Order details and shopping history
  • Financial and payment information (e.g. credit card details)

When you browse our online store, we also collect the below information from you via Cookies and similar technologies. We use this information to customize your online experience:

  • Internet protocol (IP) address
  • Country geolocation using your IP address.
  • Browsing data linked to Google Analytics

We will not rent or sell your information onto third parties outside of Chewy Chews Pty Ltd and its group companies without your consent.

Payments

When using one of our payment gateways (paypal and eway) information will be passed on to the provider to process or support the payment. i.e. purchase total, email address, phone number and customer’s billing address.

Your information is also stored for ease of future payments.

Shipping

To receive the best possible real-time shipping rates, fulfill orders and track shipments for our customers, information pertaining to shipping will be passed on to the respective mailing services.

The security of your personal information is important to Chewy Chews. Any areas of our website that collects and stores your personal or financial information is encrypted for protection and only accessible by our employees.

If you are concerned with any part of this policy or how Chewy Chews is collecting your data, please contact us to discuss further.